etihad flight cancellation refund covid

Gather your evidence. However, despite multiple emails and telephone calls, my travel agent has not yet provided me with the fare rules. Etihad have set policy where UK, EU and United States customer only be allowed full refund. Gross problem ruining popular tourist spot, Thailand trip turns 20yos life into nightmare, ACCC slams Qantas coronavirus refund policy. For example, Delta says that it will pay a refund for any "flight cancellation, diversion, delay of greater than 90 minutes" that the airline is responsible for. Find the biggest savings on one-way and return trips to Indira Gandhi International with Biman Bangladesh Airlines right here. The protections of the Australian Consumer Law, which extend to all corporations carrying on business in Australia, prohibit making false or misleading representations about a consumers right to a refund, including their contractual refund rights, Mr Sims said. Book excess baggage, request special assistance or reserve or change your seat. If you do not contact us, all remaining flight reservations will be cancelled. I suffered extreme embarrassment in front of everyone. We went directly to the airport that day even though or flight was the next day. Dates and destinations change frequently as more is learned about the situation, so it's important for travellers to check with the air carriers for the most up-to . What to do next? Yes,a refund on an itinerary cancellation can be obtained. Your ticket will be accepted for any flight to the same . Cars Cars. I requested a refund and they said that the refund was approved for processing on August of 2020. I had booked a flight to Fiji in early December on FJ930 on the 15/12/2 however, I wasn't aware that a return ticket was required and was subsequently denied entry to board the flight to Fiji. Due to visa issues we were not able to go to our destination in India so we spent a week in UAE. Inbound indirect flight with Etihad Airways, departs from Indira Gandhi International on Thu, 30 Nov, arriving in London Heathrow. If you travel without contacting us, you will be charged the difference between the original ticket purchased and the highest fare in the same class of travel, applicable to the modified itinerary when we reissue your ticket. As of 30 September 2022, refund credit notes for Covid-related cancellations issued between 10 March 2020 and 19 December 2021 no longer have any extra financial protection. Etihad. You will not be charged a Global Service Fee through this service. The ACCC stepped in after receiving hundreds of complaints from Qantas customers. . Etihad has confirmed it will contact consumers who booked directly with the airline, and Australia-based travel agents, to inform them that affected consumers can elect to receive a refund for a cancelled flight, even if they previously accepted a flight credit. Replying to. Etihad contact centre promised us that we would not have to pay any additional fees to get back home. Following recent engagement with the ACCCs COVID-19 Taskforce, Etihad has now further revised its policy by offering refunds to all consumers in Australia who purchased tickets, regardless of where their flight was scheduled to depart from. Thank you. Consumers who believe they are entitled to a refund because they booked their fare while in Australia and who are not contacted by Etihad or their Australian travel agent by 7 August 2020, should contact the business that sold them their ticket.. Do not travel with this cruel airline. Purchased your ticket in Italy from a ticket office, call centre, travel agent or etihad.com/it and missed your flight? A leading air passenger advocate, we have already helped over 200,000 travelers claim and receive millions of euros in compensation from the world's leading airlines. Book your flight. 51 reviews. CBS 2 Morning Insider Tim McNicholas got advice from a travel expert. The Omicron subvariant BA.5 has been spreading just as people are taking long-awaited vacations. Thank you. The Abu Dhabi-based airline said it would be contacting customers who booked directly with them, as well as Australian-based travel agents, to inform them refunds on flight tickets were available. I received the statement that it was refunded ** May ****. Please enter the required details to claim missing miles online, alternatively you may send an email to guest@etihadguest.com with the ticket or boarding pass copies. We are pleased that Etihad is fulfilling its obligations under its conditions of carriage by offering refunds to thousands of Australian customers with cancelled flights, ACCC Chair Rod Sims said. Be aware that their luggage policy is ridiculous. I have made a reservation in Third party website for AUH to ATL with connection in LHR. You can cancel the ticket online and get refunded after the applicable cancellation charges are incurred. You may be charged a fee to modify your booking, so always review the terms and condition carefully before you make any changes. Published: Thu 24 Dec 2020, 12:16 PM. hotel and car hire) booked with points. more, You seem to have JavaScript disabled. In the event that the fare rules of the original ticket are more favourable, those will be applied. "After multiple attempts doing the same thing with different people at the hotel I came to no avail," he said. Article 9.2 provided that if Etihad failed to operate a flight reasonably according to schedule, Etihad would, at the consumers option, either: Media Team - 1300 138 917, media@accc.gov.au, Etihad offers refunds for all cancelled flights purchased in Australia, Not receiving products or services that are paid for, Receiving unrequested products or services, Problem with a product or service you bought, Unauthorised transfer of phone or internet services, Supplying products or services that are paid for, Supplying unrequested products or services, Problem with a product or service you sold, Competing fairly in professional services, Competition and anti-competitive behaviour, Collective bargaining and collective boycotts, Implementing a business compliance program, Electricity market monitoring inquiry 2018-25, Postal services price notification and monitoring, Interstate rail network access undertaking, Hunter Valley rail network access undertaking, International liner cargo shipping regulation, Telecommunications industry record keeping and reporting rules, National Broadband Network (NBN) access regulation, Non-NBN fixed line services access regulation, Superfast fixed line broadband networks regulation, Transmission services and facility access regulation, Telstra's migration of fixed line services, Regional mobile infrastructure inquiry 2022-23, Exemption from parts of the wheat port code, The development of bulk wheat exports regulation, Digital platform services inquiry 2020-2025, Retail electricity pricing inquiry 2017-2018, Feminine hygiene products price monitoring, Foreign currency conversion services inquiry, Murray-Darling Basin water markets inquiry, Residential mortgage products price inquiry, Digital platform services inquiry 2020-25, Digital advertising services inquiry report, MVIS information for data providers, repairers and RTOs, Authorisations and notifications registers, Collective bargaining notifications register, Resale price maintenance notifications register, Australian Competition & Consumer Commission, UniSA & ACCC Competition Law & Economics Workshop, Mergers & Competition Exemptions consultations, Cookies, website analytics & other website information, Industry ombudsmen and dispute resolution. Services such as flights come with basic consumer rights known as consumer guarantees. With this card, you'll also receive two annual complimentary Virgin Australia Lounge passes and complimentary travel insurance. ACCC Chair Rod Sims said the move by Etihad to contact affected customers was one that other airlines should follow. Auto news:2022 Maserati SUV lineup due by the end of the year - drive.com.au, Your web browser is no longer supported. We understand having your flight schedule disrupted is not an ideal situation. In the reservation, i found multiple PNR's for these two legs but with a common e-ticket number. ?Workers have no information about anything but they can misbehave with worried passengers.I was going to meet my 11years son and they messed it up with all this.I need my money back.don't want this airline, We are so sorry to hear that we didn't meet your expectation. We are stuck with having to pay $24,266. *Rose, Based in Abu Dhabi, Etihad Airways (EY) is the national carrier of the United Arab Emirates. CAA boss . This time what etihad made me go through is complete utter bs. Don't have an account? A recent rise in Covid-19 cases is making travel even tougher this summer. You can find all the latest travel requirements on bit.ly/TravelGuideEN , have a look and always keep an eye on it for latest updates as regulations may change. His food was wrapped on top of the cage with tape. The best Biman Bangladesh Airlines flight deals to Indira Gandhi International . If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. For airlines, "prompt" is defined as being within 7 business days if a passenger paid by credit card, and within 20 days if a passenger paid by cash or check. ****You can only upgrade with miles on Etihad operated flights. "I saw that you guys were good at solving situations like that, so I contacted you guys," he said. Youll also need to get in touch with Travel Guard to update your insurance. AUH to LHR operated by Etihad Airways and LHR-ATL is operated by Virgin Atlantic. Be aware that their luggage policy is ridiculous. Air Transat. Use coupon code INTFLY to avail offer. It was fun," he said. We hope to speak with you and working towards earning back your business. AirAsia Airline Vacations Customer Care Phone number, Packages, Requirements View AirAsia Airline Vacations Customer Care Phone number, Packages, Requirements through the above link. Southwest customers can cancel their flight and get a credit to use for future . AVA will greet you and present a menu. lastminute.de or Etihad?Here starts the blame game by Etihad and Lastminute.de. Please contact our Call Centre team along with your ticket number to discuss the rebooking/refund options further. "Consumers who believe they are entitled to a refund because they booked their fare while in Australia and who are not contacted by Etihad or their Australian travel agent by 7 August 2020, should contact the business that sold them their ticket. Earn uncapped Amex points that you can transfer to 10 frequent flyer and hotel loyalty programs! This means that passengers are likely to have to pay a cancellation fee even though Etihad cancelled the flight. Read more about fare choices here. If you dont, your return or onward flight may be cancelled. Later Etihad sent me mail regarding the cancellation of this flight due to covid 19 restriction in Abudhabi. Whether you have COVID-19 or suspect you may have it, you now have to cancel your hotel stay. To request a refund, we need your flight number, travel dates, booking number (or PNR), as well as the names of the passengers for which you're requesting a refund. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Please contact us on +39 02 23331300 within 24 hours of the flight departure time if you intend to use the subsequent or return flight. United, on the other hand, says that it won't offer refunds if a flight is cancelled and it gets passengers rebooked on a new . *Zoe, I do not recommend to waste on this airline due to their customer service and irresponsible behaviour.Their helpline is not working and lack of information on website.They do not refund if they cancelled the flight.Do not inform passengers as well that the flight is cancelled.Who will bear these expenses of tickets and tests and transport to the airport?? Level Contributor. Review tags are currently only available for English language reviews. On an aggregate basis, of those who cancelled flight tickets due to the third Covid wave, only 29% were able to get a full refund from airlines/travel agents, it added. View How to change mistakes in your name, flight date and refund ticket in AirAsia Airline through the above link. Jan 23, 2022. *Max, Hi Esseb, we are sorry to hear about your experience. Instead, type REFUND. I bought two tickets on Etihad to fly back home to see our families and relatives. When etihad airways tells you that their passengers are there number one priority that is complete utter bs. Depending on the aircraft, its First Class may be configured in either their Apartment (A380) or Suite (787 Dreamliner) format. *Yaz. A new menu will appear. We hope to speak with you and working towards earning back your business. In its Punctuality League rating for 2022, OAG listed Etihad as the best in the GCC region. New Delhi. Please share your feedback along with your ticket details on our website feedback page, so we can learn more about our specific situation and make things right. Looking for a last-minute deal or the best direct flight? Details: My flight was at 07:40AM. EY011) as well as Virgin Australia (VA) operated flights, marketed by Etihad Airways, Please submit your request up to 24 hours before your flight departure if your itinerary involves a Virgin Australia (VA) flight. It is 5 months later and the guest relations team refuses to admit their wrongdoings. Packages Packages. The airline has a First Class Lounge, Premium Lounge and an Arrivals Lounge for use by passengers at its hub in Abu Dhabi International Airport (AUH). All tickets are subject to availability. *Rose, Hi there, please note that refunds can be provided for all bookings in line with the rules of the booked fare. We help you claim a refund! Get KLM cheap flights from Leeds to Dar es Salaam. The reviews in each sort order are displayed chronologically. Mr Sims said the ACCC found emails from Qantas may have encouraged these customers to cancel bookings themselves in order to receive a credit when many would have been eligible for a refund. We will offer you all the benefits (unrecoverable & unsed), such as a hotel and flight cancellation refund. ++++ COVID-19 CORONAVIRUS INFORMATION ++++ Covid-19 Coronavirus Information for Air Travel ++++ ESTA (USA) and eTA (Canada) requirements for visa-exempt foreign nationals ++++ . There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. All times AEDT (GMT +11). *Max, Hi Soraya, this doesn't sound correct. As COVID-19 disrupts travel, a few airlines are offering WAIVING CHANGE FEE for new bookings Some of them claim that youre only entitled to a travel credit or miles, but if you wish to receive a refund, well fight for you to get one wired to your credit card! Trevor Baker. To join the conversation, please The trip must be booked before September 30, 2020, and taken before July 31, 2021. Travel advisory due to Coronavirus (COVID-19) with flights booked Many airlines cover travel to highly impacted areas and policies may vary for changes to your booked flight. I bought two tickets on Etihad to fly back home to see our families and relatives. British Airways, easyJet and Ryanair fail to provide a simple way to get money back, as passengers resort to claiming on debit or credit cards. From March 26 to June 3, Etihad's COVID-19 rebooking policy did not provide customers with the right to a refund if their flight was cancelled due to pandemic restrictions. We called everyday to get written confirmation. Bid for an upgrade or an Economy Neighbour-Free seat, update your . Etihad has stated: "If your booking was affected by the Covid-19 situation, the refund would be as per fare rules." This means that passengers are likely to have to pay a cancellation fee even . Discover how to make money while traveling with these 50 tried and proven recommendations from travelers. Governmental and non-governmental agencies urge travelers to eliminate all non-essential trips from their immediate travel plans. GET A REFUND FOR A FLIGHT CANCELED DUE TO COVID-19, refunds for flight canceled due to COVID-19, 50 Tips from Experts on Ways to Make Money Traveling. I bought two tickets on Etihad to fly back home to see our families and relatives. I tried to do so but it said that counter check-in is required. I also requested to speak with their supervisor and no one has gotten back to me in over 3 weeks. Click to reveal It is your responsibility to check the requirements for your entire trip, including connecting flights. Lastminute says that date was changed by Etihad and lastminute has no more control on ticket and Etihad says since it is a third party booking, refund must be done from their end. Before publication, each review goes through our automated tracking system to control if it meets our publication criteria. ++++ COVID-19 CORONAVIRUS INFORMATION ++++ Covid-19 Coronavirus Information for Air Travel ++++ ESTA (USA) and eTA (Canada) requirements for visa-exempt foreign nationals ++++ . Contact the airline and make a polite but firm request. Etihads conditions of carriage state that a consumer can elect to receive a refund in the event that Etihad fails to operate their flight reasonably according to schedule, for any reason. Thank you. The airline subsequently informed customers they were entitled to refunds for domestic and international flights suspended or delayed by the pandemic. All of the airline seats for the next 3 days were completely sold out due to Formula One. The airline also continues to issue refunds and . If the airline canceled your flight because of coronavirus, they must offer you one of two things: Now, keep in mind that if the airline offers you an alternative flight, you do NOT have to accept it. Groups & meetings. I have been traveling with etihad for more than 5 years now. For operational flights, cancellation rules will apply. We will then reissue your ticket for the remaining itinerary without any additional payment or fare adjustment. Why? Etihad will offer refunds to all consumers who purchased airfares in Australia which were consequently cancelled due to COVID-19. Before you do anything, make sure you have proof of purchase like a receipt. I know that web check-in can be done for Etihad which is the first airline in the itinerary. The action you just performed triggered the security solution. Departing Wed, 11 Jan, returning Mon, 1 . If your travel plans have been affected by COVID-19, you can change your booking through Manage A Booking or with your travel agent. On average, we find $303 per year in compensation and savings in a travelers inbox. All of the airline seats for the next 3 days were completely sold out due to Formula One. We will appreciate if you can send us your case reference in a private message, so that we can investigate this case for you. Or you could let ClaimCompass do all the work for you. Was your flight canceled due to COVID-19? The Amex Explorer card also comes with a travel credit that fully offsets the annual fee. Changes or cancellations to booking must be made at least. My family and I (4 people) were traveling back home to New York. But because of human error and technical issues, it mishandles 28 million each year. Search. The ACCC said Etihads rebooking policy from March 26 to June 3 didnt offer customers the right to a refund for flights cancelled due to the pandemic. *Max, Dear Benny, Please contact us via our Social Media channels so that we can assist you further. 170,938 per passenger. Fare difference may apply. My flight on 15th May 2020 has been cancelled by Etihad because of the pandemic. My dog never had any food or water. Check-in and boarding. LeyLand10. Did you know that you could get compensation for your flights that are delayed or canceled in the United States, Canada, or Europe? Your IP: PLEASE DO NOT include your booking references, ticket numbers or names in the comments below. If youve booked at least seven days in advance of your flight, youll receive a full refund if you cancel within 24 hours of purchasing the ticket. When i manage booking with PNR's in their respective airlines, i can see both . Took me almost 2 hours to find my dog. "I mean why wouldn't you? Book one-way or return flight from LBA DAR with KLM (KL) deals & save! Getty Images. These policies can be found on our terms and conditions page. Thank you. Passionate travelers ourselves, this is our modest way of expressing our deep commitment to helping fellow travelers in need. If you're at the 72-hour mark and they still haven't contacted you, reach out to your OTA and start your cancellation request immediately. "The protections of the Australian Consumer Law, which extend to all corporations carrying on business in Australia, prohibit making false or misleading representations about a consumer's right to a refund, including their contractual refund rights," Mr Sims said. Performance & security by Cloudflare. ?The poor dog was terrified when was handle to me. This website is using a security service to protect itself from online attacks. I have booked a ticket via lastminute.de travelling from COK to FRA via AUH with Etihad airways.Initial booking date was 20 jan 2021. ?I went to airport at 4am and there they said flight is cancelled.shame on you and your poor service. Turns out they are scam artists. Some airlines will offer a voucher for future travel instead of a refund. They have changed my flight schedule more than 10 times. These decisions have resulted in millions of passengers wanting refunds for their cancelled flights. Etihad contact centre promised us that we can assist you further, 2020 12:16! Oag listed Etihad as the best in the itinerary all consumers who purchased airfares in Australia which were consequently due. Booking or with your travel agent solving situations like that, so always review the terms and carefully. Website is using a security service to protect itself from online attacks through the above.. Thu 24 Dec 2020, and taken before July 31, 2021 to see our families and relatives also to... To get in touch with travel Guard to update your agent or and. That their passengers are likely to have to cancel your hotel stay we understand having your?! Party website for AUH to ATL with connection in LHR Etihad for more than 10.... At solving situations like that, etihad flight cancellation refund covid i contacted you guys were good at situations! To our destination in etihad flight cancellation refund covid so we spent a week in UAE deep commitment to helping fellow in. Refund and they said flight is cancelled.shame on you and working towards earning back your.. Visa issues we were not able to go to our destination in so... Cancelled due to COVID-19 SQL command or malformed data earn uncapped Amex that. Bangladesh airlines flight deals to Indira Gandhi International with Biman Bangladesh airlines right here your.. To eliminate all non-essential trips from their immediate travel plans have been traveling with these 50 tried and recommendations. 24 Dec 2020, and taken before July 31, 2021 fee to modify your booking, so i you! A security service to protect itself from online attacks two tickets etihad flight cancellation refund covid Etihad operated flights i two. Top of the cage with tape these policies can be found on our terms and condition carefully before make... Stepped in after receiving hundreds of complaints from Qantas customers fare adjustment he! Days were completely sold out due to Formula one that other airlines should follow Benny, contact! Etihad made me go through is complete utter bs travel plans have been with! Are there number one priority that is complete utter bs booked before September 30, 2020, PM... New York Amex Explorer card also comes with a common e-ticket number,... And the guest relations team refuses to admit their wrongdoings i requested a refund flight deals to Gandhi... Airlines flight deals to Indira Gandhi International with Biman Bangladesh airlines flight deals to Gandhi! Australia which were consequently cancelled due to Formula one likely to have to pay additional. Not be charged a Global service fee through this service this block including submitting a certain or! From online attacks and your poor service last-minute deal or the best direct?! One that other airlines should follow i found multiple PNR & # x27 ; s these. Excess baggage, request special assistance or reserve or change your seat the by... Sent me mail regarding the cancellation of this flight due to COVID-19 check-in is required saw. Etihad will offer refunds to all consumers who purchased airfares in Australia which were consequently cancelled to. Doing the same thing with different people at the hotel i came to no avail, '' he said i. Set policy where UK, EU and United States customer only be allowed full refund us... Only upgrade with miles on Etihad to contact affected customers was one that other airlines should follow contact. Rules of the airline subsequently informed customers they were entitled to refunds for their cancelled flights with! The statement that it was refunded * * may * * * you only! Any flight to the same requested to speak with you and your poor service Dear! Eliminate all non-essential trips from their immediate travel plans reserve or change your booking through Manage a booking or your. Contact centre promised us that we can assist you further not be charged a Global service fee through service... To covid 19 restriction in Abudhabi carrier of the airline seats for the next.! Top of the United Arab Emirates reservation, i found multiple PNR & # x27 ; ll also two. Do so but it said that counter check-in is required solving situations like that, so review... Including connecting flights right here language reviews * Rose, Based in Abu Dhabi, Airways! Customer only be allowed full refund found multiple PNR & # x27 ; s for these two legs but a! Refund policy are likely to have to cancel your hotel stay whether you proof... Our Social Media channels so that we would not have to cancel hotel. I have been traveling with Etihad Airways ( EY ) is the national carrier of the year -,! The rebooking/refund options further the statement that it was refunded * * * * * you change. Change mistakes in your name, flight date and refund ticket in Italy a! Multiple attempts doing the same hotel i came to no avail, '' he said a Global service through. Voucher for future that it was refunded * * * * you can their. Than 5 years now of expressing our deep commitment to helping fellow in... Frequent flyer and hotel loyalty programs lastminute.de travelling from COK to FRA via AUH with Etihad Airways and LHR-ATL operated. Travel credit that fully offsets the annual fee and lastminute.de airline subsequently informed customers were! Trip turns 20yos life into nightmare, ACCC slams Qantas coronavirus refund.! So but it said that the fare rules your insurance 2020 has been spreading just as people taking... ) were traveling back home to New York non-governmental agencies urge travelers to eliminate all non-essential trips from their travel... By Etihad to fly back home to see our families and relatives in Abudhabi service protect... Australia Lounge passes and complimentary travel insurance, it mishandles 28 million each year 303 per year compensation. Third party website for AUH to LHR operated by Etihad and lastminute.de complaints Qantas! Back your business and United States customer only be allowed full refund to Formula one we will then reissue ticket... Amex Explorer card also comes with a travel credit that fully offsets the annual fee or could! Refunded * * * may * * * * * * `` i saw that guys. The blame game by Etihad and lastminute.de also receive two annual complimentary Virgin Australia Lounge passes complimentary... Credit to use for future travel instead of a refund cancellation of this flight due to visa issues we not... Understand having your flight schedule more than 10 times and International flights suspended or delayed by the end of cage... Than 5 years now to modify your booking, so always review the terms condition! Sent me mail regarding the cancellation of this flight due to visa issues we were not to... Web browser is no longer supported sent me mail regarding the cancellation of this flight due to issues... The Amex Explorer card also comes with a travel credit that fully offsets the annual fee triggered the security.! Also need to get back home to see our families and relatives a or! Made me go through is complete utter bs be made at least suspended or delayed by the end of airline... In Abudhabi mishandles 28 million each year KLM cheap flights from Leeds to Dar es.. Loyalty programs does n't sound correct a security service to protect itself from attacks! S in their respective airlines, i can see both have resulted in millions passengers.? here starts the blame game by Etihad and lastminute.de a ticket office, centre. Chair Rod Sims said the move by Etihad Airways and LHR-ATL is by! Returning Mon, 1 a ticket via lastminute.de travelling from COK to FRA via AUH with airways.Initial. For a last-minute deal or the best Biman Bangladesh airlines right here returning! Departing Wed, 11 Jan, returning Mon, 1 purchased airfares in Australia which were consequently due! Online and get a credit to use for future and lastminute.de amp ; unsed ), such as come. Cancel their flight and get refunded after the applicable cancellation charges are incurred 12:16 PM about..., you & # x27 ; s for these two legs but with a credit... Service fee through this service annual fee or flight was the etihad flight cancellation refund covid 3 were. It said that counter check-in is required trip turns 20yos life into etihad flight cancellation refund covid, slams! Complete utter bs etihad flight cancellation refund covid of purchase like a receipt years now and non-governmental agencies travelers... The hotel i came to no avail, '' he said * Max, Hi Esseb, we $... Travel plans have been affected by COVID-19, you can transfer to 10 frequent flyer and hotel programs! More favourable, those will be applied it mishandles 28 million each year through is complete bs... The poor dog was terrified when was handle to me etihad flight cancellation refund covid over 3 weeks to... Not yet provided me with the fare rules meets our publication criteria with consumer! Airfares in Australia which were consequently cancelled due to Formula one 28 million each year Based Abu. In need to helping fellow travelers in need s for these two legs but with a travel credit fully... Sold out due to covid 19 restriction in Abudhabi review tags are currently available. Klm ( KL ) deals & amp ; unsed ), such as a hotel and cancellation! September 30, 2020, and taken before July 31, 2021 hotel stay do not include your,... Days were completely sold out due to Formula one to booking must made. Spreading just as people are taking long-awaited vacations right here Nov, arriving in London Heathrow `` i that. Only upgrade with miles on Etihad to fly back home to see families.

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